★★★★★ Trusted by 50,000+ customers
May Cosmetics is dedicated to delivering your orders quickly and securely. We work with trusted shipping partners worldwide to ensure a smooth and reliable delivery experience. Below you’ll find all information regarding shipping timelines, international delivery, and important conditions.
(Separate informational section – available prior to checkout)
The table below provides an estimate of processing times, shipping times, and shipping costs. These estimates are provided for transparency and are not limited to checkout calculations.
| Order Type | Processing Time | Shipping Time | Estimated Shipping Cost |
|---|---|---|---|
| In-stock items | Up to 1 calendar day (excluding weekends & holidays) | Up to 7-14 days | Free |
| Custom / Made-to-Order items | Up to 20 days | Up to 7 days | Free |
Important notes:
All delivery times are estimates and may vary based on destination, carrier performance, customs processing, or external factors.
Shipping costs depend on destination country, selected shipping method, and local carrier rates.
Checkout calculations do not replace this informational overview.
Orders are processed within 1 calendar day (excluding weekends and holidays).
Once shipped, delivery is typically completed within 14 days, depending on your location and shipping method.
(Some products may require personalization or special processing.)
Processing time will not exceed 20 days.
Once processed, shipping time will not exceed 7 days.
Tracking information will be provided once the order has shipped.
We offer several shipping methods to ensure your order reaches you safely and promptly. Delivery times and fees may vary depending on:
Your destination country
Selected shipping method
Local carrier availability
Customs delays (outside our control)
Tracking information will be provided via email as soon as your order is dispatched.
We ship worldwide. Please note:
Delivery times and fees vary by country.
Customs inspections may cause delays.
Some shipments may be subject to customs duties or import fees, depending on your country’s regulations and the carrier used.
For country-specific questions, contact us at support@getmaycosmetics.com.
If your package is missing items or arrives damaged:
Contact us within 7 days of delivery
Provide:
Your order number
Photos of the damaged packaging (if applicable)
Photo of the packing slip (for missing item claims)
A description of the issue
Claims submitted after 7 days may not be eligible for resolution.
If external packaging is damaged but the product remains fully functional, the order is not eligible for a replacement or refund.
If you are unsure, email us at support@getmaycosmetics.com for assistance.
If your tracking shows “Delivered” but you did not receive the package:
Please file a claim directly with the shipping carrier.
Provide us with:
Proof of loss or
The carrier’s formal claim confirmation
Claims for “delivered” packages cannot be processed after 7 days from the stated delivery date.
You may request order changes (address, quantity, product selection) within 12 hours of placing your order.
After 12 hours, your order may already be preparing for shipment and modifications may no longer be possible.
Cancellations may be processed within 12 hours of placing the order. After 12 hours, cancellation may no longer be possible if the order has entered the shipping process.
If you need to cancel, contact us as soon as possible at support@getmaycosmetics.com.
Orders are processed within 1 calendar day (excluding weekends and holidays).
Tracking details will be provided once your order has shipped.
For any questions or concerns, contact our support team at support@getmaycosmetics.com. We’re here to help!
If you have questions about this Shipping Policy or how your data is handled, please contact us:
MCosmetics LLC
1309 Coffeen Avenue, STE 1200
Sheridan, Wyoming 82801
United States
Email: support@getmaycosmetics.com
