Shipping Policy

Shipping Policy — May Cosmetics

May Cosmetics is dedicated to delivering your orders quickly and securely. We work with trusted shipping partners worldwide to ensure a smooth and reliable delivery experience. Below you’ll find all information regarding shipping timelines, international delivery, and important conditions.

Processing & Shipping Times

In-Stock Items

  • Orders are processed within 1 calendar day (excluding weekends and holidays).

  • Once shipped, delivery is typically completed within 14 days, depending on your location and the shipping method chosen.

Custom or Made-to-Order Goods

(Some products may require personalization or special processing.)

  • Processing time will not exceed 20 days.

  • Once processed, shipping time will not exceed 7 days.

  • You will receive tracking information once your order has shipped.

Shipping Methods

We offer several shipping methods to ensure your order reaches you safely and promptly. Delivery times and fees may vary depending on:

  • Your destination country

  • Selected shipping method

  • Local carrier availability

  • Customs delays (outside our control)

Tracking information will be provided via email as soon as your order is dispatched.

International Shipping

We ship worldwide. Please note:

  • Delivery times and fees vary by country.

  • Customs inspections may cause delays.

  • Some shipments may be subject to customs duties or import fees, depending on your country’s regulations and the carrier used.

  • For country-specific questions, contact us at support@getmaycosmetics.com.

Missing or Damaged Items

If your package is missing items or arrives damaged:

  • Contact us within 7 days of delivery

  • Provide:

    • Your order number

    • Photos of the damaged packaging (if applicable)

    • Photo of the packing slip (for missing item claims)

    • A description of the issue

Claims submitted after 7 days may not be eligible for resolution.

Packaging Damage Disclaimer

If external packaging is damaged but the product remains fully functional, the order is not eligible for a replacement or refund.

If you are unsure, email us at support@getmaycosmetics.com for assistance.

Delivered but Not Received

If your tracking shows “Delivered” but you did not receive the package:

  1. Please file a claim directly with the shipping carrier.

  2. Provide us with:

    • Proof of loss or

    • The carrier’s formal claim confirmation

Claims for “delivered” packages cannot be processed after 7 days from the stated delivery date.

Order Modification

You may request order changes (address, quantity, product selection) within 12 hours of placing your order.

After 12 hours, your order may already be preparing for shipment and modifications may no longer be possible.

Order Cancellation

Cancellations may be processed within 12 hours of placing the order. After 12 hours, cancellation may no longer be possible if the order has entered the shipping process.

If you need to cancel, contact us as soon as possible at support@getmaycosmetics.com.

General Information

  • Orders are processed within 1 calendar day (excluding weekends and holidays).

  • Tracking details will be provided once your order has shipped.

  • For any questions or concerns, contact our support team at support@getmaycosmetics.com. We’re here to help!

Any questions?

  • Frequently Asked Questions

At this time our products are only sold through the website.

We don't currently offer samples, but you cantry our foundation risk-free!We have a30-day money-back guarantee, so if you're not satisfied, you can return the product for a full refund. This way, you can try our foundation worry-free!

The "Track your order" button shows you exactly where your order is and when you can expect it. We'll also keep you updated on your order's progress by email.

We accept all major international payment methods, including credit and debit cards, PayPal, Apple Pay, Google Pay, and other widely used local options to make checkout easy and secure wherever you are.

May Cosmetics is an international beauty brand with a global community. We proudly ship to more than 30 countries worldwide, bringing our products straight to your doorstep wherever you are.

If you have not received a confirmation email, please contact customer service.

Thank you for your interest, please contact us by email and we will assist you as soon as possible.

  • Products

We don't currently offer samples, but you cantry our foundation risk-free!We have a 30-day money-back guarantee, so if you're not satisfied, you can return the product for a full refund. This way, you can try our foundation worry-free!

Yes, all our products are 100% vegan and cruelty-free. We never test on animals and use only ingredients that haven't been tested on animals.

Yes! Our May Changing contains SPF 15 , which helps protect your skin from harmful UV rays.

3 years unopened, but 12 months once opened.

For best results:

1. Use a brush or beauty blender to apply the foundation evenly.
2. Apply several thin layers for extra coverage.
3. Use a Liquid Blush for a touch of color.

  • Shipping & Returns

Orders are usually delivered within 3-8 working days worldwide.

Once your order has been shipped, you will receive an email with a track & trace code to track your package.

Absolutely! All unopened items can be returned to us within 14 days of delivery. See our returns policy for more information.

We're very sorry to hear that! Please send us an email with photos of the product and your order number, and we'll help you as quickly as possible.

Free Shipping

Shipping is free for all orders (incl. Track & Trace)

Money back guarantee

Not happy with your order? No problem! You can return your order to us for up to 30 days.

Secure Online Payment

Pay easily and securely with Klarna, iDeal, Bancontact and Credit Cards