★★★★★ Trusted by 50,000+ customers
At May Cosmetics, we believe finding the perfect foundation should be effortless. That’s why we offer a 30-day foundation trial—if the shade, texture, or coverage isn’t quite right, you may return it with no questions asked.
Your satisfaction comes first, and we’re here to help you feel confident in your skin.
We accept returns within 30 days of receiving your order for foundation products under our trial policy, and within at least 14 days of receiving the items for all other eligible products, in compliance with consumer regulations.
To qualify for a return:
Products must be unworn, unwashed, unused, and in their original condition.
All tags, seals, and protective liners must be attached.
Items showing signs of use, wear, or damage may be rejected.
Returns for bundles must generally include all bundled items.
Please note: Delays caused by customs clearance are outside our control and are not valid reasons for a return.
To start a return, contact our support team at support@getmaycosmetics.com with:
Your order number
A brief explanation of the reason for return
We offer a streamlined Self-Service Return process:
Once you request a return, we will confirm the return shipping cost.
After you approve the cost, our support team will send you a registration link.
You must provide a valid reason and clear supporting evidence.
Our Returns Team will inspect the item upon receipt.
You will be notified of the outcome via email.
May Cosmetics reserves the right to deny any return lacking sufficient explanation or accurate documentation.
Customers are responsible for return shipping costs, unless the return is due to our error (incorrect, defective, or damaged item).
Once the return cost is approved, we will provide the link to begin the return.
The return shipping cost will be deducted from your refund.
If your order arrives damaged, defective, or in the wrong color or variant, we will fully cover the return shipping costs.
Please contact us within 14 days of delivery to report the issue.
Once we receive and inspect your return:
You will receive an email confirming approval or rejection.
If approved, your refund will be processed to the original payment method within 7 calendar days, minus the agreed return shipping cost.
Depending on your financial institution, refunds may take additional time to appear in your account.
If you’d like to exchange an item:
Email us at support@getmaycosmetics.com .
Once approved, we’ll send an invoice for the return shipping cost and any price difference.
After payment, you’ll receive a link to register your return—select “Exchange.”
Once received and inspected, we will issue store credit so you can reorder your preferred item.
May Cosmetics reserves the right to refuse returns that:
Do not meet our eligibility guidelines
Have been opened, used, or damaged
Are not in their original packaging
Arrive outside the eligible return window
Are shipped to any address other than the one provided through our return portal
The following terms apply exclusively to items purchased using Klarna.
All other payment methods remain subject to the standard Return & Refund Policy outlined above.
If you have purchased an item using Klarna, you have the right to return your order within 14 days of delivery for a full refund with free return postage, provided that:
The item is unopened, unused, and in its original sealed condition
All original packaging, seals, and hygiene protections remain intact
The return is requested within 14 calendar days of the delivery date
Due to sanitary and hygiene reasons, opened or used items do not qualify for this Klarna-specific return right.
Return shipping is free of charge for eligible Klarna returns within the 14-day return window
No return shipping costs will be deducted from your refund
Restocking fees do not apply to Klarna purchases
Klarna returns are refunded only to Klarna
Store credit, exchanges, or partial refunds are not applicable for Klarna purchases
Approved refunds will be processed within 14 business days after the returned item has been received and inspected
Please note that Klarna may take additional time to update your payment schedule once the refund is processed.
To start a Klarna return, please contact our support team within 14 days of delivery at:
Please include:
Your order number
Confirmation that the purchase was made using Klarna
A brief return request statement
Our team will provide you with return instructions and confirmation.
All Klarna returns must be sent only after approval to the following address:
MCosmetics LLC
1309 Coffeen Avenue, STE 1200
Sheridan, Wyoming 82801
United States
Returns sent without prior authorization or to a different address may not be eligible for a refund.
All approved returns must be shipped to:
MCosmetics LLC
1309 Coffeen Avenue, STE 1200
Sheridan, Wyoming 82801
United States
(Only ship to this address after receiving our portal instructions.)
If you have questions about this Refund Policy or how your data is handled, please contact us:
MCosmetics LLC
1309 Coffeen Avenue, STE 1200
Sheridan, Wyoming 82801
United States
Email: support@getmaycosmetics.com
