★★★★★ 250.000+ Happy customers
At May Cosmetics, we believe finding the perfect foundation should be effortless. That’s why we offer a 30-day foundation trial—if the shade, texture, or coverage isn’t quite right, you may return it with no questions asked.
Your satisfaction comes first, and we’re here to help you feel confident in your skin.
We accept returns within 30 days of receiving your order for foundation products under our trial policy, and within at least 14 days of receiving the items for all other eligible products, in compliance with consumer regulations.
To qualify for a return:
Returns for bundles must generally include all bundled items.
Please note: Delays caused by customs clearance are outside our control and are not valid reasons for a return.
To start a return, contact our support team at support@getmaycosmetics.com with:
Your order number
A brief explanation of the reason for return
We offer a streamlined Self-Service Return process:
Once you request a return, our support team will send you a registration link.
You must provide a valid reason and clear supporting evidence (for quality tracking purposes).
Our Returns Team will inspect the item upon receipt.
You will be notified of the outcome via email.
Return shipping is free of charge. * May Cosmetics provides free return shipping for all eligible returns.
We do not deduct return shipping costs from your refund.
If your order arrives damaged, defective, or in the wrong color or variant, we will fully cover the return process. Please contact us within 14 days of delivery to report the issue.
Once we receive and inspect your return:
You will receive an email confirming approval or rejection.
If approved, your refund will be processed to the original payment method within 7 calendar days.
The full purchase price will be refunded; no shipping fees will be deducted.
Depending on your financial institution, refunds may take additional time to appear in your account.
If you’d like to exchange an item:
Email us at support@getmaycosmetics.com.
Once approved, we’ll send a link to register your return—select “Exchange.”
Once received and inspected, we will issue store credit so you can reorder your preferred item.
May Cosmetics reserves the right to refuse returns that:
Are shipped to any address other than the one provided through our return portal.
Arrive outside the eligible return window.
All approved returns must be shipped to:
66 W Flagler Street, Suite 900, PMB 12429, Miami, FL 33130
United States
(Only ship to this address after receiving our portal instructions.)
Mail
Support@getmaycosmetics.com
Opening hours
Mon - Fri: 08:00 - 17:00
Sat & Sun: 10:00 - 16:00
